Rapid Petals
(a trade name / brand of Yashken Fresh Private Limited)

Effective Date: 24-03-2026
Last Updated: 09-04-2026

1. Scope

This Cancellation, Refund and Returns Policy applies to orders placed through rapidpetals.com, phone orders, store pickup orders, and delivery orders fulfilled under the Rapid Petals brand, unless a separate written quotation, invoice term, or contract expressly provides otherwise for a specific event, corporate, institutional, bulk, or B2B order.

2. Nature of Products

Most products sold by Rapid Petals are fresh, perishable, handcrafted, made-to-order, customised, or otherwise time-sensitive floral products and related gifting items.

Because of their perishable and customised nature:

• change-of-mind returns are generally not accepted after delivery or pickup;
• physical returns of fresh flowers, prepared bouquets, floral arrangements, and similar perishable items are generally not possible; and
• cancellation rights may become limited once sourcing, preparation, customisation, assembly, packaging, or dispatch has begun.

Nothing in this Policy limits any non-waivable rights available under applicable law.

3. General Rule on Returns

Fresh flowers, bouquets, floral arrangements, custom floral products, gift deliveries, and other perishable or made-to-order items are generally non-returnable once delivered or collected.

As a result:

• we do not ordinarily accept returns for change of mind, personal taste, recipient preference, or delayed use after delivery;
• exchanges are not generally offered for perishable goods; and
• where an eligible issue is verified, the usual remedy will be replacement, redelivery, price adjustment, partial refund, or full refund, as appropriate, rather than a physical return.

If we ever request return of a non-perishable accessory or other non-perishable item, we will provide return instructions separately.

4. Customer Cancellations

You may request cancellation by contacting us as early as possible.

4.1 Before Acceptance or Before Preparation Begins

If your order has not yet been accepted for preparation or fulfilment, or if preparation has not materially begun, we may allow cancellation.

4.2 After Preparation, Customisation, or Dispatch Begins

Because floral goods and related products are perishable and are often prepared specifically for your order, once an order has been accepted into sourcing, preparation, customisation, assembly, packaging, or dispatch, the order may become non-cancellable.

We do not impose a separate cancellation charge merely because you requested cancellation. However, a cancellation request may be declined once performance has begun for perishable, customised, event-linked, or specially procured goods.

4.3 Same-Day and Urgent Orders

Same-day and urgent orders are especially time-sensitive and may become non-cancellable very quickly after acceptance.

5. If We Cancel the Order

If we cancel all or part of an order for reasons within our control after receiving payment, we will refund the amount actually received for the cancelled order or cancelled portion, unless you choose an alternative such as substitution, rescheduling, or store credit.

We may cancel or partially cancel for reasons including non-availability, freshness or quality concerns, serviceability limits, pricing error, suspected fraud, unsafe conditions, access issues, or force majeure.

6. Eligible Cases for Replacement, Re-Delivery, Partial Refund, or Full Refund

Subject to verification, we will consider an appropriate remedy where:

• the delivered goods are materially defective, deficient, or substantially damaged at the time of delivery or pickup;
• the wrong item was delivered;
• the goods are materially not as described or not as agreed;
• there is a material shortfall in quantity compared with what was ordered;
• a paid order is not delivered or is materially not fulfilled because of our fault; or
• there is a material delivery failure attributable to us, and not to force majeure or customer-side or recipient-side circumstances.

Depending on the facts, the remedy may be replacement, re-delivery, partial refund, full refund, or store credit if you agree. We will act reasonably and in good faith, taking into account the perishability of the goods, the seriousness of the issue, the available evidence, timing, and applicable law.

7. What Is Not Ordinarily Eligible for Return or Refund

The following are ordinarily not eligible for return or refund, except where required by law:

• change of mind after acceptance, preparation, dispatch, delivery, or pickup;
• dissatisfaction based solely on personal taste or recipient preference;
• minor and natural variation in flower shade, bloom size, stem length, foliage, wrapping, fillers, or arrangement style;
• reasonable substitutions made because of seasonality, freshness, or stock availability, where the overall style, theme, or value has been reasonably maintained;
• deterioration caused after delivery or pickup because of weather, delayed opening, lack of water, improper handling, unsuitable storage, or failure to follow care instructions;
• customer or recipient not being available to receive the order;
• incorrect, incomplete, or misleading delivery information provided by the customer;
• refusal to accept delivery for reasons not attributable to our fault;
• restricted entry, inaccessible location, or inability to complete delivery because of building, campus, security, or local restrictions not caused by us;
• delays caused by traffic, weather, public restrictions, or other force majeure circumstances;
• late pickup by the customer after the agreed pickup time;
• delivery charges, re-delivery charges, or re-handling charges arising from incorrect details, failed delivery caused by customer-side or recipient-side circumstances, or access restrictions not caused by us; or
• damage limited to external packaging, wrapping, or transport presentation that does not materially affect the floral product itself.

8. Reporting a Problem

Because flowers, fresh produce, and floral arrangements are perishable, any issue should be reported as soon as reasonably possible.

For the fastest resolution, please contact us preferably within 1 hour of delivery or pickup, and in any event as soon as reasonably possible after the issue becomes apparent.

When reporting an issue, please provide:

• order number;
• name and contact number used for the order;
• description of the issue;
• clear photographs of the product and packaging, where relevant; and
• any other information reasonably requested by us for verification.

Please do not discard the product immediately if you are making a quality claim, unless necessary for hygiene or safety, because we may need reasonable evidence to assess the issue. A delayed complaint may reduce our ability to verify the issue, but this does not take away any rights that cannot lawfully be excluded.

9. Delivery Attempts, Recipient Unavailability, and Re-Delivery

If the recipient is unavailable or unreachable, we may attempt reasonable contact with the sender and/or recipient.

Where appropriate and customary at the address, and unless contrary instructions were agreed beforehand, delivery may be completed through reception, security, front desk, concierge, office desk, or another apparently responsible person at the location.

If delivery cannot be completed because of customer-side or recipient-side circumstances, we may:

• reschedule delivery subject to feasibility;
• charge re-delivery or re-handling costs where applicable; and
• decline refund where the delivery failure was not caused by us.

If a customer asks us to re-attempt delivery after a failed attempt caused by customer-side or recipient-side circumstances, product freshness at the time of re-delivery cannot be guaranteed to the same extent as at the originally planned delivery time.

10. Pickup Orders

For pickup orders:

• the customer must collect the order within the agreed time;
• the customer should inspect the order at pickup; and
• once collected, deterioration due to later handling, transport, storage, or delayed gifting is not our responsibility.

Late pickup may affect freshness and appearance and is not ordinarily grounds for refund or replacement.

11. Return Logistics and Return Shipping Cost

As a general rule, return shipping does not apply to fresh floral products, fresh produce, and similar perishable goods because they are non-returnable and perishable.

If we expressly authorise return or pickup of an item because of our verified error or defect, we will either arrange reasonable return logistics or bear the reasonable return cost.

If an exceptional return of a non-perishable accessory or other non-perishable item is approved for customer convenience rather than because of our error, the customer may be required to bear return courier or transport costs unless otherwise agreed.

12. Refund Method and Timing

If a refund is approved:

• it will ordinarily be initiated within 21 working days from the date the refund is approved, subject to verification and receipt of any information reasonably required from the customer;
• it will be made to the original payment mode where feasible, or by another lawful method reasonably selected by us;
• for cash-on-delivery or cash payments, refund may be made by bank transfer, UPI, reversal, or another reasonable mode after we receive the beneficiary details reasonably required to process the refund;
• the time taken for the refunded amount to reflect in the customer’s account may depend on the original payment mode, card network, UPI application, bank, payment gateway, intermediary systems, reconciliation cycles, weekends, public holidays, system availability, network connectivity, regulatory checks, and other external factors beyond our reasonable control; and
• if only part of the order is affected, we may provide a partial refund.

While we will use reasonable efforts to process approved refunds within the above timeframe, actual credit timelines may vary depending on the receiving bank, payment service provider, and other third-party financial or technical systems.

Where the issue was caused by our fault, we will not ordinarily retain delivery charges for the affected portion except to the extent permitted by law and clearly justified by the circumstances.

13. Event, Corporate, Bulk, and B2B Orders

Event, corporate, institutional, bulk, and B2B orders may involve advance procurement, reserved stock, special sourcing, custom design, scheduled manpower, venue timing, and other dedicated costs.

If such an order is governed by a separate quotation, purchase order, invoice term, or written agreement, that separate document will prevail over this Policy to the extent of inconsistency.

In the absence of a separate written term, once special procurement, custom preparation, event scheduling, or dedicated allocation has begun, such orders may become non-cancellable and non-refundable except where required by law.

14. Statutory Rights Preserved

Nothing in this Policy is intended to exclude, restrict, or waive any right or remedy that cannot lawfully be excluded, including rights available under applicable consumer-protection law.

15. Contact and Grievance

For cancellations, complaints, quality claims, return or refund requests, or grievances, contact:

• Support Email: support@rapidpetals.com
• Grievance / Privacy Email: legal@rapidpetals.com
• Phone: 09019603417

Current Bengaluru Store / Fulfilment Location:

No 7, K B Complex, Yelethotadapalya, Gottigere Main Road, Opp. NPS School, JP Nagar 9th Phase, Anjanapura, Bengaluru, Bengaluru Urban, Karnataka, 560062

Registered Office:

B 47, 1st Main Road, 2nd Stage, Kalyana Nagara Jyothi Nagar Post Bypass Road Near Ganesh Temple, Chikmagalur, Karnataka, India – 577102